Service Policy
Last Updated: August 23, 2025
Welcome to Meilianmei.
This Service Policy explains the services provided through https://meilianmei.shop/ and the standards we follow when providing products and customer support.
Meilianmei is operated by Jiangxi Meilianmei Information Technology Co., Ltd. (江西美连美信息技术有限公司).
Our goal is to provide customers around the world with a convenient and reliable shopping experience while sharing the beauty of traditional Chinese Hanfu.
1. Our Services
Meilianmei is an international online store specializing in Traditional Chinese Hanfu and Hanfu-inspired clothing.
Our services include:
- Online Hanfu product sales
- International order processing
- Payment processing
- Order fulfillment
- International shipping
- Order tracking
- Customer support
- After-sales assistance
- Product and cultural information
Our website is primarily designed for overseas Chinese communities and customers who appreciate traditional Chinese clothing and culture.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, colors, materials, and other information displayed on our website are accurate.
However, slight differences may occur due to:
- Different monitor and screen settings
- Lighting conditions during photography
- Manufacturing or handmade variations
- Different batches of materials
- Measurement methods
Traditional clothing may also have certain differences in fabric texture, color, embroidery, patterns, and finishing.
Please carefully review the product description and size information before placing an order.
3. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you to discuss an appropriate solution, which may include:
- Providing an alternative product
- Waiting for the product to become available
- Canceling the affected item
- Providing a refund for the unavailable item
We reserve the right to limit quantities or discontinue products when necessary.
4. Order Processing
After you place an order, we will process the order according to the information provided during checkout.
Order processing generally includes:
- Receiving your order
- Confirming payment
- Preparing the products
- Packaging the order
- Arranging shipment
- Providing tracking information when available
Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
During major shopping seasons or holidays, processing may take longer than usual.
5. Payment
We support payment methods displayed on our website at checkout.
Payment must be successfully completed before an order can normally be processed and shipped.
Depending on the payment method, your payment may be processed by an independent third-party payment provider.
We do not generally store complete credit or debit card information on our own servers.
If a payment is declined, reversed, flagged for security review, or otherwise unsuccessful, we may be unable to process the order until payment has been successfully completed.
6. Shipping
We provide international shipping to selected destinations.
Shipping availability, delivery times, and shipping costs may vary depending on:
- Destination country or region
- Shipping method
- Product availability
- Local customs procedures
- Holidays
- Weather conditions
- Carrier operations
- Other circumstances beyond our reasonable control
Estimated delivery times displayed on our website are estimates and are not guaranteed delivery dates.
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.
7. Order Tracking
When tracking information is available, we may provide a tracking number through email or your order information.
You can use the tracking number to monitor the shipment through the relevant carrier.
Tracking information may take some time to become active after the package has been shipped.
If tracking information has not been updated for an extended period, please contact our customer service team.
8. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are generally the responsibility of the customer.
Customs procedures and requirements vary from country to country.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
We are not responsible for delays caused by customs inspections or procedures.
9. Customer Service
We are committed to providing timely customer support.
If you have questions regarding:
- Products
- Sizing
- Orders
- Payments
- Shipping
- Tracking
- Returns
- Exchanges
- Refunds
Please contact us at:
Email: Contact@meilianmei.shop
When contacting us about an existing order, please provide your order number whenever possible so that we can assist you more efficiently.
10. Order Changes and Cancellation
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate your request before the order enters the fulfillment or shipping process.
Once an order has been processed, packaged, or shipped, cancellation or modification may no longer be possible.
In such circumstances, our Refund & Return Policy will apply.
11. Returns and Exchanges
We want our customers to be satisfied with their purchases.
If you receive a product that is damaged, defective, incorrect, or otherwise qualifies for a return under our return policy, please contact us as soon as possible.
Return and exchange eligibility, procedures, deadlines, and conditions are described in our Refund & Return Policy.
Customers should not send products back without first contacting our customer service team and receiving return instructions.
12. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us promptly.
We may request:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A description of the issue
- Other information reasonably necessary to investigate the problem
After reviewing the situation, we may provide an appropriate solution, such as:
- Replacement
- Exchange
- Refund
- Other reasonable resolution
13. Size and Fit
Hanfu sizing may differ from standard sizing systems used in different countries.
Customers are encouraged to carefully review the size chart provided on the product page before ordering.
If you are uncertain about sizing, please contact our customer service team before placing your order.
We are happy to provide reasonable assistance with size selection based on the information you provide.
14. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from technical problems
- Completely secure
- Compatible with every device or browser
Temporary interruptions may occur due to maintenance, updates, technical problems, hosting issues, network failures, or other circumstances.
15. Website Content
All content displayed on Meilianmei, including:
- Product photographs
- Product descriptions
- Text
- Graphics
- Logos
- Brand materials
- Website design
- Articles
- Other original content
may be protected by applicable intellectual property laws.
Unless otherwise permitted, such content may not be copied, reproduced, modified, distributed, or commercially used without our prior written permission.
16. Customer Responsibilities
When using our website, customers agree to:
- Provide accurate and complete order information
- Provide a valid shipping address
- Provide accurate contact information
- Use valid payment information
- Comply with applicable laws
- Not misuse the website
- Not attempt to interfere with website security or operation
- Not use the website for fraudulent or unlawful purposes
We reserve the right to refuse or cancel orders where we reasonably suspect fraud, abuse, unauthorized activity, or other violations of our policies.
17. Third-Party Services
Our website may use third-party services for functions such as:
- Payment processing
- Shipping
- Analytics
- Advertising
- Website hosting
- Security
- Customer communication
These services may operate under their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party service providers.
18. Service Limitations
We are not responsible for delays or failures caused by circumstances reasonably beyond our control, including:
- Natural disasters
- Severe weather
- Government restrictions
- Customs delays
- Transportation disruptions
- Carrier delays
- Strikes
- Public emergencies
- Network or technical failures
- International logistics disruptions
- Other force majeure events
We will make reasonable efforts to communicate with customers and resolve affected orders whenever possible.
19. Policy Updates
We may update this Service Policy from time to time to reflect changes in our business, services, website, or applicable laws.
The latest version will always be published on this page.
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
20. Contact Us
If you have any questions regarding our services, orders, shipping, or customer support, please contact us.
Jiangxi Meilianmei Information Technology Co., Ltd.
江西美连美信息技术有限公司
Website: https://meilianmei.shop/
Email: Contact@meilianmei.shop
Business Address:
Room 1407-1, Building 2, Plot B03, JLH605, Greenland International Expo City, No. 1177 Jiulong Avenue, Honggutan District, Nanchang City, Jiangxi Province, China
(Commercial, Exhibition, and Office Buildings 1# and 2#)
Chinese Address:
江西省南昌市红谷滩区九龙大道1177号绿地国际博览城JLH605一B03地块1#、2#商业、展览、办公楼2#1407-1室
Meilianmei — Wear the Culture. Embrace the Heritage.