Refund & Return Policy
Last Updated: August 23, 2025
Thank you for shopping with Meilianmei.
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, this Refund & Return Policy explains when and how you may request a return, exchange, or refund.
This policy applies to purchases made through https://meilianmei.shop/.
Meilianmei is operated by Jiangxi Meilianmei Information Technology Co., Ltd. (江西美连美信息技术有限公司).
1. Return Period
We generally accept return requests within 30 days of the date you receive your order.
To be eligible for a return, you must contact us within the applicable return period.
Please contact:
Email: Contact@meilianmei.shop
When contacting us, please provide your order number and explain the reason for your return.
2. Return Conditions
To be eligible for a return, the item should generally meet the following conditions:
- The item is unused and unworn.
- The item has not been washed, altered, repaired, or damaged by the customer.
- The item is in its original condition.
- Original tags, labels, and packaging are included where applicable.
- The item is free from makeup, perfume, stains, pet hair, or other signs of use.
- The item is returned within the applicable return period.
For clothing products, please try the item on carefully without removing applicable tags or causing damage.
We reserve the right to refuse a return if the product does not meet the applicable return conditions.
3. Items That May Not Be Eligible for Return
Certain products may not be eligible for return for hygiene, customization, or other reasons.
Unless otherwise required by applicable law, non-returnable items may include:
- Custom-made or personalized products
- Products specially altered according to customer requirements
- Items clearly identified as non-returnable at the time of purchase
- Products that have been worn, washed, altered, or damaged
- Products returned without prior authorization
- Items damaged as a result of improper use or care
If you are unsure whether an item can be returned, please contact us before sending it back.
4. Hanfu Size and Fit
We understand that choosing the right size for Hanfu can sometimes be difficult, especially for customers living outside China.
Please carefully review the size chart and product measurements before placing your order.
If you receive an item that does not fit as expected but the item itself matches the size ordered, the return may be treated as a size-related return and may be subject to applicable return shipping costs.
We strongly recommend contacting us before ordering if you are uncertain about your size.
5. Exchanges
If you would like to exchange an item for another size or eligible variation, please contact us first.
Depending on product availability, we may offer an exchange for:
- A different size
- Another available variation
- A replacement item
If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
For international exchanges, additional shipping costs may apply depending on the destination and circumstances.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging when relevant
We may ask for additional information to help us investigate the issue.
If the problem is confirmed to be our responsibility, we may provide an appropriate solution, such as:
- Replacement
- Exchange
- Full or partial refund
- Other reasonable resolution
Please do not return a damaged, defective, or incorrect item without contacting us first.
7. How to Request a Return
To request a return:
Step 1 — Contact Us
Email Contact@meilianmei.shop with:
- Order number
- Product name
- Reason for return
- Photos of the product if relevant
Step 2 — Receive Return Instructions
Our customer service team will review your request and, if approved, provide return instructions.
Step 3 — Prepare the Package
Pack the product securely to help prevent damage during transportation.
Please include any required return information provided by our customer service team.
Step 4 — Ship the Product
Send the package to the return address provided by our customer service team.
Do not send returns to the company address shown on our website unless our customer service team specifically instructs you to do so.
8. Return Shipping Costs
Return shipping costs depend on the reason for the return.
If the item is defective, damaged, or incorrect
If the issue is confirmed to be caused by us, we will generally provide an appropriate solution and may cover reasonable return shipping costs where applicable.
If the return is due to size, preference, or change of mind
The customer may generally be responsible for return shipping costs.
If the customer refuses delivery
If an order is refused or abandoned by the customer without an applicable reason under this policy, any shipping, return, customs, or handling costs incurred may be deducted from the refund where permitted by applicable law.
9. Refunds
Once we receive and inspect your returned item, we will determine whether the return meets the applicable requirements.
If your return is approved, we will process the applicable refund.
Refunds will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
10. Refund Amount
Unless otherwise required by applicable law, the refund may include the eligible purchase price of the returned item.
Original shipping fees may not be refundable where the return is due to customer preference, size selection, or change of mind.
Any applicable return shipping, customs, duties, taxes, or handling costs may also affect the final refund amount.
If only part of an order is returned, only the eligible returned items will generally be refunded.
11. Partial Refunds
In certain circumstances, we may provide a partial refund instead of requiring a full return.
Examples may include:
- Minor cosmetic issues
- Minor product imperfections
- Missing non-essential packaging
- Other situations agreed upon with the customer
The amount of any partial refund will depend on the specific circumstances.
12. Refund Processing Time
After an approved return has been inspected, we will normally initiate the refund within a reasonable processing period.
The time required for the refund to appear in your account depends on your payment provider or bank.
Typical processing may involve:
Return delivery → Product inspection → Refund approval → Payment provider processing → Funds credited to your account
We cannot control the processing time of external banks or payment providers.
13. Sale and Promotional Items
Products purchased during promotional campaigns, clearance sales, or special offers may be subject to different return conditions.
Any special return restrictions will be clearly stated on the relevant product page or during checkout.
Unless otherwise stated, sale items remain subject to applicable consumer rights under the laws of the customer’s jurisdiction.
14. Lost or Damaged Returns
Customers are responsible for properly packaging returned products.
If a returned package is lost or damaged during transportation, we may request valid shipping or tracking information to investigate the situation.
We recommend using a shipping service that provides tracking information and retaining proof of shipment.
15. Customs and International Returns
For international returns, customers may be responsible for customs duties, taxes, import charges, or other fees associated with returning an item, unless the return is due to an error or defect attributable to us.
International return procedures may take longer than domestic returns.
Customers should follow the return instructions provided by our customer service team to reduce the risk of customs or delivery problems.
16. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
In such cases, the customer may need to follow the applicable return procedure.
17. Consumer Rights
This Refund & Return Policy does not limit any mandatory rights that you may have under applicable consumer protection laws.
Depending on your country or region, you may have statutory rights relating to refunds, returns, defective products, or cancellation of online purchases.
Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will apply.
18. Fraud and Abuse
We reserve the right to investigate return and refund requests where we reasonably suspect:
- Fraudulent activity
- Repeated abuse of our return policy
- False damage claims
- Product substitution
- Unauthorized returns
- Other misuse of our services
We may take appropriate action where permitted by applicable law.
19. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our business, products, services, or applicable laws.
The latest version will be published on this page.
The “Last Updated” date at the top of this page indicates when this policy was most recently updated.
20. Contact Us
If you have questions about returns, exchanges, refunds, or your order, please contact us.
Jiangxi Meilianmei Information Technology Co., Ltd.
江西美连美信息技术有限公司
Website: https://meilianmei.shop/
Email: Contact@meilianmei.shop
Business Address:
Room 1407-1, Building 2, Plot B03, JLH605, Greenland International Expo City, No. 1177 Jiulong Avenue, Honggutan District, Nanchang City, Jiangxi Province, China
(Commercial, Exhibition, and Office Buildings 1# and 2#)
Chinese Address:
江西省南昌市红谷滩区九龙大道1177号绿地国际博览城JLH605一B03地块1#、2#商业、展览、办公楼2#1407-1室
Meilianmei — Wear the Culture. Embrace the Heritage.